The best and worst car insurers

Find out which car insurance companies got top marks and those that failed to live up to expectations.
Ever wondered which company is the best for car insurance in the UK? And which you should avoid taking out a policy with?
Well Auto Express has put together a countdown of the best and worst car insurers in its latest Driver Power Survey that might steer you in the right direction.
Over 46,000 motorists were asked to judge car insurers and brokers on five areas: communication, speed of settling a claim, helpfulness, value for money and the overall service.
So which car insurer was voted top and which came bottom?
The best car insurer
NFU Mutual, originally set up by farmers for farmers, came top of the Drive Power Survey, retaining its 2012 ranking.
Missing out on the top spot was specialist insurer for organisations and trade unions LV= Frizzell which came second. Adelaide IAM Surety (3rd), Royal & Sun Alliance (4th) and SAGA (5th) followed.
NFU blew the competition out of the water and achieved a score of 89.09%, ticking the right boxes for great customer service and attentive staff.
Praise was directed at NFU’s efficiency when asked to provide information on a policy and when it came to sorting a claim.
The firm managed to achieve top marks in four out of the five judging categories, only performing less well in the 'value for money' section.
However, over 97% of those surveyed said they would renew their policy even though NFU did not necessarily deliver the cheapest car insurance quote.
The worst car insurer
At the other end of the scale, Diamond, which provides car insurance ‘shaped’ for women, finished last in the survey of 40 car insurers.
Swiftcover came second from bottom, followed by Highway (38th), Hastings Direct (37th), Chaucer (36th) and the AA (35th).
Failing to shine, Diamond scored badly across the board.
A number of motorists were disappointed by errors that appeared on policies and the time it took to get claims sorted.
One of those surveyed reported they had to wait an unforgiveable two years to get their claim resolved.
Hopefully Diamond will take the findings of the survey on board and improve for next year. Who knows, the firm could perform a turnaround like last year’s worst car insurer, Lloyds TSB did. The bank has risen from the ashes and moved 21 places up to 19th by improving every aspect of its service.
The cheapest price
For comparison, Auto Express also did a mystery shopping exercise to find the insurer with the lowest car insurance premiums.
Insurers were asked to quote for a 25-year-old sales manager driving a Ford Fiesta, a 40-year old publicity manager with a Vauxhall Insignia and a 55-year old dentist driving a BMW 530d.
esure delivered the cheapest quote for all three drivers. The 25-year-old received a quote of £601.32, the 40-year old got one for £217 and the 55 year old was offered a policy for £205.83.
But this result only highlights how basing your decision on price alone can be a bad idea. That's because esure was voted the 10th worst car insurer by the Driving Power Survey.
In contrast NFU Mutual, the top insurer from the survey was close to the bottom when it came to the price it could quote for each mystery shopper. But evidently the extra money spent buys a much better service.
Comparison tools, like Lovemoney's, make it easy to fall into the trap of chasing the cheapest quote. But you also need to spend some ime going over what the policy actually covers and what sort of service you can expect should you need to make a claim.
The full picture
Take a look and see where your insurer ranked in the Drive Power Survey, with the full list of 40 car insurers:
2013 rank |
Insurance firm |
Score (%) |
1 |
NFU Mutual |
89.09% |
2 |
LV= Frizzell |
88.27% |
3 |
Adelaide IAM Surety |
87.94% |
4 |
Royal & Sun Alliance |
85.01% |
5 |
SAGA |
83.03% |
6 |
LV= Liverpool Victoria |
82.95% |
7 |
John Lewis |
82.57% |
8 |
RIAS |
81.15% |
9 |
Groupama |
80.45% |
10 |
Cooperative Insurance Service |
80.18% |
11 |
Ageas |
79.75% |
12 |
NatWest |
79.73% |
13 |
Nationwide |
79.13% |
14 |
M&S |
78.59% |
15 |
Sainsbury's |
78.55% |
16 |
Allianz |
78.54% |
17 |
Prudential |
78.34% |
18 |
Adrian Flux |
78.18% |
19 |
Lloyds TSB |
77.97% |
20 |
Direct Line |
77.78% |
21 |
Tesco |
77.42% |
22 |
Aviva |
77.31% |
23 |
Equity Red Star |
77.19% |
24 |
Swinton |
76.95% |
25 |
AXA |
76.88% |
26 |
Churchill |
76.83% |
27 |
Zurich Financial Services |
76.70% |
28 |
Privilege |
76.39% |
29 |
More Than |
76.21% |
30 |
Halifax |
75.96% |
31 |
Esure |
75.94% |
32 |
Insure |
75.83% |
33 |
Broker Direct |
75.54% |
34 |
Sheila's Wheels |
75.42% |
35 |
AA |
75.42% |
36 |
Chaucer |
75.19% |
37 |
Hastings Direct |
75.15% |
38 |
Highway |
74.41% |
39 |
Swiftcover |
74.33% |
40 |
Diamond |
74.24% |
Source: Auto Express Driver Power Survey 2013
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Do agree with the findings of the survey? Which insurers are missing from the top and bottom? Let us know in the Comment box below.
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Comments
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eSure are THE worst insurance company in the UK insurance marketplace. They left me uninsured and did not communicate that fact at all, leaving me driving around uninsured without my knowledge. If you DO decide to take out car insurance with eSure, be very sure to ring them to check EVERY time you get in the car that your cover is still valid and that they haven’t screwed things up...as they will refuse to assist you in putting matters right. eSure employ the tactic of pulling the plug on your cover WITHOUT informing you, despite having up-to-date address, e-mail, home telephone number AND mobile phone number details. And as for trying to get matters sorted, expect to be ignored by them...eSure quite simply don’t care. ESure...an untrustworthy company, with truly DEADFUL communications and a Customer Services department who seem to enjoy the misery their company causes. AVOID USING eSure unless you actually enjoy being messed about.
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In reply to localres. I have been with NFU Mutual for several years and have no complaints. I had an accident and they paid a generous amount for my written off car much more than I expected. They are easily contacted and always available for any queries. You say that the other party was insured by NFU and they did not lavish you with cash, well they were only doing their job and keeping their costs down for policy holders like me. Well done I say. Too many false claims for consequential loss and injury via accident chasing solicitors, which increases the cost of policies for everyone.
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@wh666-666 Insurers are not supposed to discriminate now according to GENDER - but as to sexuality? I suggest you buy a dictionary - or illuminate us with some very serious facts regarding insurer discrimination.
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16 October 2018