Three top current accounts

Is your account paying a pathetic rate of interest? If the answer is 'yes', maybe it's time you switched.
It’s often said that your average Brit is more likely to get divorced than switch bank account. Many folk stay with the same bank for their whole adult life!
I can understand why people do that. Staying put is the simple approach. But there’s risk attached – you may end up getting a pathetic rate of interest on any balances in your current account or even no interest at all. You could also end up getting stung if you ever need an overdraft.
On the other hand, if you’re willing to put up with a bit of hassle, switching account could boost your wealth by as much £325!
So if you’re tempted to switch, let’s look at the UK’s top three current accounts.
Halifax Reward account
I like the Halifax Reward current account because it’s nice and simple. If you pay £1000 into your account each month, you get a £5 reward. You don’t have to calculate how much interest you’ll get, you’ll just get the £5. Nice and simple.
Even better, the £1000 sum doesn’t have to stay in your account for any period of time. Once it’s been paid in, you get the £5. If you get the reward every month, you’ll get £60 a year.
Some other banks offer you attractive introductory deals when you first open an account, but Halifax’s £5 reward feature should, all being well, remain on offer for years to come.
This is a great account if you’re confident that you’ll pay in at least £1000 a month and you’re always in credit. If your average current account balance through the month is £600, you’d need to be paid 10% annual interest to match the reward from Halifax.
That said, avoid this account if you’ll need a regular overdraft. The fees are high and could easily eat up your monthly reward and more.
Santander Preferred Current account
If you open up this account with Santander, you’ll get £100 in cash! You’ll also earn 5% interest on any balances up to £2,500 for the first year you have the account. The only conditions are that you must switch your direct debits and pay in at least £1000 a month.
Santander will also offer you an interest-free overdraft for 12 months. In addition, the bank will match your previous overdraft up to £5,000.
It’s great that the account works well whether you’re in credit or debt. As long as you’ve got an authorised overdraft, it’s not a disaster if you move into the red.
There are only two real downsides to this account. Firstly, the good stuff stops after the first year. So you’ll only receive 1% on your credit balances instead of 5%. And your overdraft will no longer be free.
Secondly, Santander has acquired a reputation for poor customer service. I know that Santander is working hard to improve things in this area, but I can’t say for sure whether customers are noticing a difference yet.
Still, if you’re willing to take the risk on the customer service front, this account has a lot going for it.
First Direct 1st account
My final top current account is the First Direct 1st account. As with Santander, you’ll get £100 if you open this account*, but, unlike Santander, you won’t receive any interest payments on your credit balance.
So why would you go for First Direct rather than Santander?
The simple answer is customer service. So many people have told me that they love their First Direct account. In fact, lovemoney.com readers voted First Direct the No.1 brand for current accounts in our personal finance awards.
First Direct is so confident you’ll like the account, the bank will pay you another £100 if you decide to switch away from the account within a year of opening.
However, this account isn’t realistic for everyone as you have to pay in £1500 a month for three months before you’ll be paid the £100 reward.
So that’s the lowdown on what I think are the UK’s top three current accounts. Hopefully one of them will tempt you into making the switch....
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I've had a Halifax current account for the last 5 years with good customer service, I now have a joint ultimate reward account, and my partner and I each have a reward account - and we each have a clarity reward accounts that we only spend the £300 each on. I attempted to move mortgage, savings and current accout to a first directory account, I despaired with them and ended up withdrawing my application. First direct simply couldn't decide whether I was a new customer - as I brefly had a savings account with them in about 2003, the 'new customer' services deparment were obstructive, provided inaccurate information, and in my view gernally incompetent. Several staff members offerred great customer service by taking ownership, provided reassurance and lots of nice words, but, unfortunately promises and call backs never materialised. After nearly 3 months, I received a call back, was asked security questions, so I called them back to ensure it was first direct. The guy that answered the phone refused to transfer my call to the individual that had called me, I spoke with his supervisor that supported the decision, and despite claiming he couldn't transfer my call as he couldn't go through security ('new customers only'), he made notes on my account- thus highlighting he was satisfied it was me. All I did was call them back on the published number, apparently, despite having no accounts, and attempting to open current, mortgage and savings, I needed to call the revenue generating 'existing customer' number. I requested a complaint to be raised, however I subsequently never heard anything back. In my experience the FD customer service repuation is PR, spin, and little substance.
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You don't have to switch to the Halifax Reward Account, I just pay in £1000 on payday and send it back to my normal account as soon as it shows up in the Halifax one. Once my wife has opened another account, I will move the money via hers as well and will therefore earn £120 each year they let us continue doing this. I previously transferred to the First Direct account and was very impressed with the website and customer service. Unfortunately, they also offered another £100 if you said you were not happy with them 6 to 12 months later and would help you to move your account away from them. I couldn't resist the £200 just for switching twice and so am back with cahoot. As cahoot is owned by Santander, I can't benefit from their account and also wouldn't touch them due to their terrible customer service reputation. Just on the lookout for the next chance to make some free money from the banks!
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Customer service isn't great at the Halifax either. I had a letter this week and have to have a cheque for withdrawal. They can pay interest to my Barclay's account but not capital; but they can transfer it to another Halifax account of course! I don't have experience with First Direct but customer service and security are important and I get both with Barclay's. Pin Sentry is very secure.
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09 September 2011