EDF announces price promise and help for vulnerable
The energy giant has announced a series of Customer Commitments as it bids to boost its reputation.
EDF Energy has announced a major set of Customer Commitments as it attempts to improve its public image.
The French-owned company consistently features at the bottom of customer satisfaction surveys.
Now it has pledged to radically improve its customer service and, more significantly, its pricing and tariffs.
Most notably, it says that will be introducing a rebate scheme for its “most vulnerable elderly customers, who are identified by the Government as most in need” from next winter. These people will automatically be switched to EDF’s lowest tariff.
From April, it has also promised to tell customers if they could save over £1 a week, based on their typical usage, by switching to another supplier. If customers do then decide to switch, there will be no exit fees to pay.
Other changes include: simpler tariffs; simpler bills that have been designed with input from customers, which will be introduced in the summer; and round-the-clock online support from June.
EDF says it wants to have the lowest complaint levels in the energy industry by the end of this year.
The company recently agreed to pay out a total of £4.5 million to vulnerable customers and an energy awareness programme after admitting breaking sales guidelines.
More on energy:
EDF tops energy complaint tables again
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When paying an exit fee to escape your energy tariff is a good idea
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This is called window-dressing and is a pure publicity stunt. Their users will still be robbed blind - as are most others too. Checkk the tariff unit costs and do your own spreadsheet so that you are not confused by the pathetic 'savings' figure that is meaningless.
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jackdawes I changed from Souther Electric to EDF in 2009 via uSwitch and when checking consumption and cost I discovered that I was on the standard tariff for electricity -should have noticed that earlier. I wrote to EDF pointing this out and received a reply within 48 hours (by phone) during which I was asked if I could produce any confirmation from uSwitch of details of the deal. I could but before I could ring back I received another phone call from them with apologies that the gas part of the deal had been implemented but for some unaccountable reason electricity had not, they were now calculating the difference and I would be refunded. The disreputable reputation the energy industry has earned would excuse the mildest of cynics to consider this as a 'try-on' but I have to report that I have had nothing but pleasant and helpful service and accurate information from EDF for two and a half years. The other side of the coin!
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So they're not reducing their prices. Why don't they automatically put us all on the lowest price??????? This energy thing has just become a scam.
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28 March 2012