Expert tips for better video calls for business and pleasure
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The ultimate guide to picture-perfect web conferencing and online chats
With much of the planet's population under some sort of lockdown, video calling has exploded in popularity and is proving to be absolutely indispensable. Yet whether you're working from home or simply want to stay in touch with family and friends, nailing the whole virtual chat thing can be a challenge. Luckily, we've got you covered. From savvy tech tricks to beauty and style hacks that'll help you look your very best, click or scroll through for the ultimate guide to seamless, picture-perfect video calls.
Test your internet speed
Sluggish internet speeds make for glitchy calls, so whether you're using Microsoft Teams, Skype, Zoom, Google Hangouts, BlueJeans or one of the many other video calling apps out there, regulatory bodies such as the US FCC and Britain's Ofcom recommend you test your broadband speeds frequently to ensure they match what your ISP promises. The FCC only offers a mobile testing app while Ofcom provides both fixed and mobile tests. In terms of commercial testing tools, Speedtest by Ookla, Fast.com and SpeedOf.Me are among the most reliable.
Try out these quick internet-boosting tips
If your internet speeds aren't cutting the mustard, check out your ISP's website for pointers or contact your provider for advice. Resolving the issue could be as simple as rebooting or resetting your router. You may also decide to upgrade to a more generous plan. Viruses and malware can slow down your connection, so make sure your antivirus software is working and up to date. Other quick tips include deleting your internet history, clearing your cache and cookies, flushing your Domain Name System (DNS) records and changing your router's WiFi channel.
Find the sweetest spot for your router
To make the most of your WiFi signal, experts agree the location of your router is crucial. Ideally, you want to place it in an elevated spot in a central part of your home away from walls and other dense physical obstacles. Don't be tempted to stash the thing away in a cupboard or drawer or hide it with ornaments and other knick-knacks as this will likely result in a poor signal and stuttering video calls.
Keep your router away from electrical and wireless devices
The UK's Ofcom strongly advises against placing your router next to electrical and wireless devices, which can interfere with your WiFi signal and sabotage your video calls. These devices include everything from TVs, monitors, cordless phones, stereos and computer speakers to dimmer switches, halogen lamps and certain types of baby monitors.
Switch off the microwave before you call
Believe it or not, your microwave oven can play havoc with your WiFi signal particularly if the appliance is located near your router. Microwaves and standard routers emit electromagnetic waves and operate on the same 2.4 GHz frequency, so if your microwave is on during a video call it can cause interference. That said, you can avoid this problem by investing in a newer router that works in the 5 GHz band.
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Ditch the extension lead
Another useful nugget of advice is to ditch the extension lead and plug your router directly into your main phone socket as the interference that can occur when you use an extension cable can mess with your internet speed. If you do have to use an extension lead, opt for a newer, higher quality cable and look for the shortest lead possible.
Pinpoint where your WiFi signal is strongest
You can of course use your device's built-in utility to measure WiFi strength around your home. On devices running the latest version of Windows the five-bar WiFi indicator can be found in the Network and Sharing Centre. On Mac devices the indicator is situated in the upper-right-hand corner of the screen in the menu bar.
Download a heatmapping app
Your device's built-in utility to measure WiFi strength may not be as accurate and sensitive as you'd like, so it's also a good idea to download a wireless signal-testing aka heatmapping app onto your laptop, desktop PC or mobile device to check for dead spots around the home according to Intel's Eric McLaughlin.
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Consider investing in a WiFi-boosting device
The nearer you are to your router, the stronger the WiFi signal will be, resulting in smoother video calls, but if your router is located in an awkward place, you may want to consider investing in some hardware to extend its range. Options include a WiFi extender or repeater, the latter of which tends to be cheaper, along with a powerline adapter, which some experts including Help Desk Geek's Ollie Green consider the most effective, though all three do have their pros and cons.
Configure Quality of Service (QoS) on your router
Quality of Service (QoS) is an excellent yet lesser-known tool that can work wonders on the quality of your video calls according to How-To Geek. You can configure this much-underutilised feature to prioritise your internet connection for web conferencing and online chats. The process differs wildly depending on the router, so it's best to consult the manual or manufacturer, or contact your ISP who should be able to walk you through it.
Enable WME/WMM
If you're fortunate enough to own a router that is optimised for video calls, you should be able to activate Wireless Multimedia Extensions (WME) or WiFi Multimedia (WMM) via the configuration interface. You may also have the option to prioritise individual apps such as Zoom. Once enabled, these QoS features give first dibs bandwidth-wise to video and audio transmissions allowing for smoother, less problematic video calls.
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Switch off WiFi on other devices during video calls
In the UK for instance, the typical household has up to five devices connected at the same time. Last month, one in five experienced problems with their internet and no wonder. Multiple devices using WiFi concurrently can lower internet speeds and lead to sluggish video calls. To avoid this, switch WiFi off on these competing devices before you make a call and if you can, ask family members and housemates to refrain from using WiFi when you're video calling, especially if they're engaging in data-guzzling tasks like HD streaming and gaming.
Upgrade your router or buy a new one
If you've tried all the aforementioned tricks but continue to experience stuttering video calls, it may be worth asking your ISP to supply you with a new router. You might also want to think about purchasing the latest top of the range dual-band router, particularly if you own a newer PC that is compatible with the next generation WiFi 6 standard.
Dig out your Ethernet cable
Still having issues? Experts from regulatory bodies, publications like PC Mag and other reputable organisations recommend you forget WiFi, dig out your trusty old Ethernet cable and use a wired connection when making video calls. If you can't find yours, snag a cheap one online, and if your device lacks an Ethernet port, invest in a USB to Ethernet or Thunderbolt to Gigabit Ethernet adapter.
Close or disable background programs
Background programs can slow down your internet connection and make video calls choppy. To kill these bandwidth hogs temporarily on devices running the latest version of Windows, simply open Task Manager, click the Processes tab, select the background processes you want to shut off and click End Task. To prevent these apps from loading automatically when you fire up your machine, you need to click on the Disable button in the Start-up tab. Also, make sure you pause or cancel downloads during your calls.
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Choose your call times wisely
Before the pandemic hit, so-called internet rush hours, the times when traffic peaks, tended to be between 7pm and 9pm, but with so many people stuck at home, mornings and afternoons have become significantly busier. To get around this and enjoy less laggy video calls, Ofcom suggests you avoid scheduling video calls bang on the hour or half hour when usage reaches a zenith.
Think about upgrading your webcam
Built-in webcams on laptops and desktop PCs can be pretty basic and 'potato quality' unless you own a newer, higher-end machine with either a HD/1080p or an Ultra HD/4K camera. If you don't, think about purchasing a standalone webcam for crystal-clear video calls.
Consider investing in an external microphone
Give these other audio-enhancing tips a go
Cinematographer Bob Sacha suggests wearing a headset with a microphone for video calls on your mobile device and it's advisable to use headphones for calls via your laptop or desktop PC too. Other audio-enhancing tips include turning off all devices that emit sounds in your home, placing the microphone five or six inches away from your mouth, using fabrics in your room such as rugs and curtains to absorb sound and muting the video calling app when you're not speaking.
Position the camera at eye level or just above
The ideal position for your webcam is at eye level or just above. If you can't tilt your screen, use a higher table or put a couple of books under your laptop or monitor to achieve this. You want to maintain eye contact with the people you're talking to, so make sure you shrink your video window and move it to the top of the screen so you're looking at the webcam and not contantly glancing below it, and don't sit too close to your camera as this can distort your face. Posture is important too. Try to sit up straight and avoid slouching.
Opt for soft, straight-on lighting
Lighting is key if you want to look your best on a video call. Back and side lighting are major no-nos, as is lighting from above or below, which can be incredibly unflattering. Ideally, you're aiming for soft, straight-on lighting. You can achieve this by sitting in front of a net curtain-covered window or placing a lamp fitted with a non-fluorescent warm or soft white bulb in front of you. Bouncing the light off a wall is also good. You might also want to adjust your screen brightness if it's too harsh. For optimum lighting, bag yourself a lighting kit designed specifically for video calls such as the Lume Cube pictured.
Choose your background wisely
While some experts recommend a simple white background, i.e an unadorned wall, others see this as too sterile and suggest sitting in front of some plants, artwork or a bookcase. The bookcase backdrop is a popular one, but it runs the risk of distracting the people you're chatting with, especially if it's packed with interesting titles and trinkets. Bob Sacha advises positioning yourself a few feet away from your background of choice to give a sense of depth and prevent distracting shadows.
Look into downloading a virtual background
If you can't decide on a real-life background, look into downloading a snazzy virtual one. You can do this without a physical green screen on numerous video calling apps from Microsoft Teams to Zoom and Google Meets. You could of course use a blur feature to obscure your real-life background but this could be distracting as the people you're chatting with may wonder exactly what you're trying to hide.
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Rock the right makeup
Even the most subtle blemishes and other skin perfections can look more pronounced on camera. Makeup artists and other beauty experts recommend wearing tinted moisturiser and concealer, along with translucent powder to eliminate shine. And this advice goes for people who don't usually wear makeup, including men. You may also want to define your features to avoid looking washed out. Think stronger brows, dramatic eye liner, cheekbone-enhancing blusher and vivid lipstick.
Use filters to enhance your appearance
You can also use filters to enhance your appearance. By way of example, Zoom offers a secret Touch Up My Appearance feature for “a softening effect to skin to minimise the visibility of imperfections”. To activate it, simply click the up arrow next to Start Video, click Video Settings, and under My Video check the box for Touch Up My Appearance. For other apps, download Snap Camera and use its beauty features, which can smooth skin, eliminate blemishes and even add makeup. Snap Camera is compatible with Microsoft Teams, Skype, Zoom, Google Meet, and more.
Wear the most video call-friendly clothing
Fashion stylists have been lining up to offer advice on what to wear for video calls. The consensus is to plump for clothing with clean lines in easy-on-the-eye solid colours rather than busy prints, which can look jarring on screen and distract the people you're chatting with. For business meetings, dress as you would for a tête-à-tête in person and avoid off-the-shoulder or strapless tops, which may actually make you appear naked if you get the wrong camera angle – not what you need if you're aiming to look professional.
Go easy on the accessories
You may be tempted to reach for a blingy statement necklace or shimmery earrings to add a touch of pizazz to your video call look, but try to resist the urge. Not only does sparkly jewellery cause unsightly glare on screen, oversized jangly pieces such as multiple bangles can be noisy and impact audio quality. Less is most definitely more in this case.
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Properly prep for your video calls
Preparation is critical, especially for important business meetings. Give yourself 10 minutes or so pre-meeting to get everything ready. Check audio and webcam settings and use the preview option on your chosen video call app to ensure you as well as the webcam position, background and lighting look picture-perfect.
Avoid embarrassing interruptions
While they can be cute and amusing, unwanted interruptions from kids, housemates and pets can be embarrassing when you're conducting a business meeting or interview as Professor Robert Kelly – aka 'BBC Dad' – famously discovered during a TV interview in March 2017 that soon went viral. Make sure children and animals are out of the way and always inform your housemates before you make an important call. You could also pop a DIY 'On Air' sign on the door of the room in which you're video calling.
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Make sure you're as comfy as possible
Remote meetings can drag on, so you want to make sure you're as comfy as possible. Go to the lavatory before the call, crank up the air con, switch on a fan or open a window if the room is too warm and stuffy, place a cushion or two on your chair and keep a drink in close proximity to prevent dry mouth.
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