TalkTalk tops Ofcom broadband complaints list - again
For the sixth straight quarter TalkTalk has received more complaints about its broadband services than anyone else.
Ofcom has published its latest complaints data, revealing that TalkTalk is once again the most complained about broadband provider.
TalkTalk generated 0.56 complaints for every 1,000 customers, far outstripping its rivals. This is not the first time it’s topped this particular hall of shame – Ofcom publishes its complaints data on a quarterly basis, and each quarter since October 2010 has seen TalkTalk as the most complained about broadband provider.
If there is a silver lining for TalkTalk, it's that it isn’t quite as bad as it used to be. Back in the final quarter of last year it generated 0.61 complaints per 1,000 customers, while at the start of 2001 it managed 0.81 complaints, a record high.
The next most complained about provider was BT with 0.38 complaints per 1,000 customers. Sky attracted the fewest complaints, at just 0.15 per 1,000 customers.
If you have an issue with your broadband provider, be sure to check out our Complain and get your own way guide. And if they don’t respond satisfactorily, switch to a different provider. You can compare deals in your area over at BroadbandChoices.
The most complained about mobile, landline and pay-TV providers
The data doesn’t just cover broadband though. Ofcom has also released complaints figures for mobile phone, landline and pay-TV providers.
With landline, it was very much a one-horse race, with TalkTalk again outstripping its rivals, generating 0.72 complaints for every 1,000 customers. As with broadband, it’s the sixth straight quarter it has come out top for complaints.
The next most complained about was BT with 0.24 complaints, while Virgin was the provider least likely to irritate us, with 0.16 complaints.
With mobile phones, the most complained about provider was 3, which received 0.14 complaints per 1,000 customers. Next was both T-Mobile and Vodafone with 0.08 complaints. O2 was the least complained about – for the sixth straight quarter – generating just 0.02 complaints for every 1,000 customers.
Finally, pay-TV. This is the first time paid-for TV services have been included in the round-up, with BT by a distance the least popular provider. It attracted 0.27 complaints for every 1,000 customers, a figure Ofcom put down to issues with the BT Vision sales processes and problems with billing. In contract, Virgin attracted just 0.07 complaints and Sky just 0.03.
What do you think of the results? Have you complained about one of these firms before? How did they respond? Let us know in the comment box below.
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Comments
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I found that what ever they offer you, or have a dispute with TalkTalk you can't believe a thing they say, neither do they anwer any correspondence you send them, but there we go! This has been my experience and I dare not risk changing ISP or I will have problems with them taking direct debits from my bank account that they are not entitled to, as I have experienced in the past. It is better the devil you know? orangecat.
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TalkTalk is bad on service, mostly because of the call centre in Banglalore and it's incredibly slow computer system. They do tend to treat customers like they are stupid, but I suspect many probably are. When told one that I was a BT engineer before he was even born, he was much more helpful. I have a dispute over finance now with them and talking Bangalore isn't fun. I might have to talk to my bank too; that's not fun either these days.
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If you lived in Hull, you would have no doubts about which company is Britain's worst broadband and phone service provider. KC is awful, and grossly overpriced too!
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07 July 2012