Nationwide online banking error causes accounts to 'disappear'

Savings and ISAs

Updated on 26 September 2013 | 3 Comments

The building society has apologised after another problem with its systems hits online banking customers.

Nationwide has apologised to customers after problems with its online banking systems meant some current and savings accounts had ‘disappeared’ this morning (Thursday).

Many customers took to Twitter to complain that when they logged on to their online service they received a message saying “It doesn’t look like you have an account with us”. Others were told their accounts had no money in them. The errors affected online banking on the web, phones and tablets.

Around 9.30am, the building society posted on its customer service Twitter account @AskNationwide: “Some customers were unable to access accounts this AM due to a technical fault. This has been fixed & we apologise for any inconvenience”.

Branches and cash machines were reported to be unaffected.

IT woes

This is the latest in a long list of IT failures that have plagued the UK’s biggest banks and building societies over the past couple of years.

They include Nationwide double charging some current account customers for transactions last July.

Today’s problems overshadowed Nationwide reporting a 79% increase in customers switching their current accounts to them since the launch of the new seven-day switch process last week.

Thousands of people are moving to take advantage of its fee-free FlexDirect account, which pays 5% interest on credit balances of up to £2,500 in the first year – far more than all conventional savings accounts.

More on banking

The banks with the worst online banking security

The best bank accounts for cashback

How to switch your current account in 7 days

First Direct boosts switching bonus to £125

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