Tesco Marketplace: product range, delivery costs, Clubcard points, refunds, and more

As Tesco unveils its online Marketplace across homeware, toys and DIY, we look at its product range, delivery fees and Clubcard options.

Tesco has this week launched its online Marketplace that will allow customers to shop for thousands of third-party items alongside their groceries.

At present, the site offers approximately 9,000 products in ranges such as pet care, homeware, DIY, gardening, toys, and baby and toddler.

However, the supermarket told industry publication The Grocer that its eventual aim is to create “a one-stop shop for everything customers need”.

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How does it work?

Although Marketplace items are listed alongside the supermarket’s own products, they will be supplied directly by the third-party seller.

All non-Tesco goods will be marked with a ‘Marketplace’ label on the supermarket’s website and in its app.

The listing will also display the seller’s name and any special delivery instructions.

Items that you order through Marketplace will be delivered separately from your standard Tesco shop (either by post or courier).

Once you have placed an order through Marketplace, the seller will contact you to confirm your order and provide any updates on your delivery.

How will I pay for Marketplace items?

While you can search for Marketplace goods at the same time as your usual grocery shop, you will pay for them separately.

In good news for those who like to receive rewards on their supermarket shop, you’ll still earn Clubcard points on any Marketplace purchases.

As with standard Tesco purchases, you’ll receive one point for every pound that you spend through Marketplace.

At the time of writing, you can’t redeem your Clubcard vouchers against Marketplace items, although the supermarket hopes to add this feature in the future.

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How much is delivery?

Marketplace purchases have a minimum spend of £50 and baskets below this amount will incur a £3 delivery fee.

Note, customers with a Delivery Saver Anytime Plan will receive free standard delivery on Marketplace items.

If you choose the express delivery option, you’ll pay a fee of up to £6.

Large or heavy items may incur an addition £10 fee on standard deliveries, which increases to £20 on express deliveries.

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How long do deliveries take?

If you opt for standard delivery, your items should arrive within three to five working days.

Alternatively, you can choose express delivery in which goods items will arrive within one to two working days.

Be aware, that some third-party suppliers have a delivery cut-off time, which means that items ordered after a certain time won’t be processed until the following working day.

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Can I cancel an order?

Once you have placed an order, you can cancel the transaction if it hasn’t been processed or sent out for delivery.

If the item has been dispatched, you’ll need to wait until it has arrived and then arrange a return with the supplier.

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How do returns work?

If you’re not satisfied with your purchase, you can request a return via the third-party seller within 30 days.

The seller should then offer you a refund and help arrange collection.

If any item is unwanted, you’ll need to return it in its original condition, and you can’t return personalised items.

The company states that you should return faulty goods without any additional damage.