Gadget insurance complaints double
Gripes about gadget cover soar.
The Financial Ombudsman Service (FOS) received 2,200 complaints about gadget insurance last year, double the number received the year before.
It found many people undervalue the cost of the technological items they carry and are unware that most general contents insurance policies do not cover their items outside the home.
However, other people who are aware of this are taking out specific gadget insurance. But the FOS found these policies wrongly failed to pay out around half of the time.
It had to intervene in 800 cases where claims were turned down and found in favour of the claimant in 43% of cases.
Gadget cover
High-value items such as smartphones, laptops, MP3 players and portable games consoles are carried around by people every day.
The FOS says gadget insurance should cover devices against damage, including the effects of water, and theft, as well as loss at home or when you are out.
However, it found complaints were centred on gadget insurance not paying out after a device was stolen or accidentally damaged.
The FOS said it sometimes found terms in the contract had been applied unfairly and it was hard to see how anyone could make a successful claim.
In one example a man had his tablet stolen from a locked suitcase in a locked room while he was on holiday. The insurer rejected the claim as there was no evidence of forced entry.
But the Ombudsman ruled this unfair.
How to ensure your gadgets are covered
The FOS offered these tips on how to make sure your gadgets are covered.
- Check to see if your home contents insurance includes items while you are away from home and double check the cover limit.
- Check age restrictions – some policies will not insure items more than six months old.
- When buying a warranty, check what it will cover.
- Check the manufacturer's or retailer's existing guarantees.
- A credit card purchase may already be covered under the card issuer's insurance.
If you feel your insurer has fobbed you off complain to the FOS. Read How to complain to the Financial Ombudsman Service for more information on how to do it.
More from lovemoney.com:
Mobile operators agree deal to reduce ‘not-spots’
Comments
Be the first to comment
Do you want to comment on this article? You need to be signed in for this feature