Technical bug hits online Tesco Bank accounts

Banking and Borrowing

Updated on 05 February 2015 | 0 Comments

One in 20 account holders were locked out of Tesco's online banking service for almost two days.

Thousands of Tesco Bank customers were locked out of their accounts for the best part of two days as a result of a technical glitch.

The bug affected one in 20 accounts.

Access was blocked on the mobile app as well, meaning that these people were completely locked out.

Fixing the problem

Tesco Bank noticed the issue on Tuesday afternoon, but is unsure of what caused it. 

Standing orders and direct debits were unaffected, allowing card holders to carry on using their debit card to make transactions and withdraw cash as normal.

People who have credit cards and insurance with Tesco Bank were unaffected.

Resolved

As of this morning, all accounts are back online.

Tesco Bank issued this statement:

"All customers can now see their accounts online as normal. We apologise for any inconvenience caused and thank customers for their patience."

Compare current accounts with lovemoney.com

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