John Lewis to charge for Click and Collect
Charge will apply to orders under £30.
John Lewis is to introduce a £2 charge for Click and Collect orders under £30 from the end of this month.
The retailer said that the current free service was unsustainable.
Click and Collect was introduced on the John Lewis website back in 2008. It allows customers to order any item and collect it from their nearest John Lewis or Waitrose store or a Collect Plus outlet the next day.
In 2008 the firm processed 350,000 Click and Collect orders but that has now risen to around six million. John Lewis has found it frequently has to go through the costly dispatch process for small parcels of inexpensive items such as lipsticks, hence the change.
During a preview of the retailer’s Christmas plans managing director Andy Street announced the new charge.
He said: “We are sure customers will understand why we are doing this. There is a huge logistical operation behind this system and quite frankly it’s unsustainable. We consider ourselves to be leaders and we want to take the lead on this.”
How the John Lewis charge compares
Many retailers now offer a form of Click and Collect, with a variety of different charging structures. Here's how they compare:
|
Retailer |
Click and Collect charge |
|
John Lewis |
Free for orders over £30 otherwise £2 |
|
Tesco |
Free for orders over £25 otherwise £4 |
|
Asda |
Free with minimum order of £25 |
|
Sainsbury’s |
Free with minimum order of £20 |
|
Next |
Free |
|
Marks & Spencer |
Free |
|
House of Fraser |
Free |
|
Debenhams |
Free |
|
Boots |
Free |
Do you use any Click and Collect services? Would you be willing to pay for the service for small orders? Let us know your thoughts in the comments box below.
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Comments
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No I wouldn't pay for Click & Collect. If I have to drive to a pick-up point I don't expect to have to pay as well. Not a service I've felt the need to use EXCEPT from John Lewis to save me having to fight through Cambridge.
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If it is an item that your nearest store doesn't normally stock then fair enough. If, however the store is out of stock, all you are really doing is reserving it - there is no cost to the store. To make a charge just rewards the store for not maintaining their own stock levels.
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Don't blame them. Internet shopping is certainly useful but unless measures like this are introduced it's going to be a race to the bottom. Hopefully they'll now put an end to the free coffee. I'm so fed up seeing people blatantly taking advantage of this. Couldn't believe it when I saw people bringing in their own vacuum mugs and heading straight out again. They'd do better by helping people kick their caffeine addiction and ploughing the money back into the Partnership.
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05 July 2015