Tesco IT glitch: thousands of customers' online orders left undelivered

Household money

Updated on 21 June 2017 | 4 Comments

Tesco has been hit by an IT glitch meaning that thousands of customers haven't received their online deliveries. If you've been affected, you could receive compensation.

Thousands of Tesco customers have not received their home delivery orders thanks to a computer glitch.

On Tuesday (20 June), the supermarket giant said that up to 10% of orders had been affected, hitting customers nationwide.

A Tesco spokeswoman said: “We’re experiencing an IT issue which is affecting some grocery home shopping orders. We’re working hard to fix this problem and apologise to customers for any inconvenience this may cause.”

She also said that the glitch was hindering the selection process of some orders.

Tesco is dealing with complaints individually through  customer service – if you haven't already, ring 0800 505 555, or email customer.service@tesco.co.uk

Some shoppers who have been affected by the problem are being offered a £10 voucher in compensation.

Get points on your next supermarket shop with a reward credit card

Outrage

Several shoppers have expressed their anger at Tesco.

The glitch put a crimp in some people’s plans:

It turns out that some of the customer service staff were unaware of what was going on:

Some even turned to rival supermarkets:

Sainsbury’s took the opportunity to swoop in and help shoppers out:

Find out more about supermarket delivery costs over at The cheapest online supermarket delivery deals.

Get points on your next supermarket shop with a reward credit card

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