British Gas dumps early cancellation fees - so long as you don't leave


Updated on 07 August 2013 | 2 Comments

British Gas has moved to scrap early cancellation fees for customers switching to other tariffs from the energy giant.

British Gas has removed cancellation fees for existing customers who want to switch to a different British Gas deal.

From now on, users on any British Gas tariff - whether new or existing, fixed or variable - can switch without penalty to tariffs that better suit their needs. Cancellation fees have been removed from existing tariffs that are no longer available, as well as new tariffs that are currently available to buy. Also, no cancellation fees will apply to any new tariffs launched.

A bonus for 12 million homes

British Gas is the UK's leading energy supplier, serving around 12 million homes, or almost half of British households. So millions of its customers - both present and future - will benefit from this decision to scrap early-exit fees.

What's more British Gas is the only UK energy supplier to contact customers every six months with a personalised 'Tariff Check'. This sets out various ways to save money by lowering energy bills, including moving to a different tariff if this is cheaper.

Then again, cancellation fees will still apply on fixed tariffs for customers switching to other suppliers, as British Gas doesn't want to lose out when these users jump ship.

Cancellation fees charged by other suppliers

British Gas is the biggest of the UK's 'big six' energy suppliers. The other five are EDF, E.ON, npower, SSE and ScottishPower. Let's find out what these other major suppliers charge when users end contracts early:

Energy

supplier

Cancellation

fee

EDF

EDF charges an 'Early Termination Fee' if customers end some fixed-rate tariffs early. For example, for its 'Fix to June 2014' tariff, this penalty is either £15 or £35 per fuel, depending on timing.

E.ON

E.ON charges a cancellation fee for exiting fixed-rate tariffs early. This is either £5 or £10 per fuel supplied.

npower

npower charges a cancellation fee on some fixed-rate tariffs. For example, this penalty is £50 per fuel for its 'Price Fix December 2015' tariff and £30 per fuel for its 'Energy Online October 2014' tariff.

SSE

On its '1 Yr Fixed Price Plan' tariff, SSE charges a cancellation fee of £50 if users cancel more than 49 days before the end of the 12-month period.

ScottishPower

ScottishPower charges a cancellation fee of £25 per fuel on these three tariffs: 'Platinum Fixed Energy October 2015', 'Online Energy Saver 23' and 'Unifi Fixed Energy November 2014'.

As you can see, cancellation fees across these five major suppliers vary from as little as £5 at E.ON to as much as £50 at npower and SSE.

Then again, even the highest of these cancellation charges -- £100 for dual-fuel contracts -- shouldn't necessarily deter you from switching suppliers, as the projected savings can exceed £300 a year or more. So even if your existing energy supplier does charge an early-exit charge, this should not put you off grabbing the super savings to be had from switching tariffs and suppliers. Just make sure you do your sums first!

To see which energy tariffs are available in your area, why not use the Lovemoney gas and electricity comparison tool?

More on gas and electricity:

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Standing charges: what does your energy supplier charge?

How to get your boiler repaired or replaced for free

Five reasons energy bills will go up imminently

Energy tariffs to avoid!

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