Suppliers contacting affected customers to offer refunds.
Energy industry trade body Energy UK has confirmed energy suppliers are contacting some customers on gas pre-payment meters to offer refunds, after they were incorrectly billed as a result of faulty meters.
According to Energy UK, the suppliers know who is affected and will be contacting customers directly, so you don’t actually need to do anything.
Any money that is owed as a result of incorrect bills will be refunded in full as quickly as possible.
As many as 1.5 million pre-payment meters did not work properly when they were installed. Energy UK said that all of the suppliers involved will be working over the coming months to ensure all faulty meters are fixed.
[SPOTLIGHT]Angela Knight, chief executive of Energy UK, said that the meters were manufactured with a problem which meant that they “over-collected” from customers.
She added: “The suppliers and the wider industry are all very sorry this problem has occurred but are already getting in contact with customers.”
Rachel Fletcher, senior partner for markets at energy regulator Ofgem, said: "Suppliers must act quickly to resolve the problem in a way that treats customers fairly. We have not ruled out enforcement action.”
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