Fee cuts latest steps in improving customer experience.
Ryanair has announced reductions in its airport check-in fees and missed departure fees.
The check-in fee has been cut from €70 to €45 (£52 to £33), while the missed departure fee has dropped from €110 to €100 (£81 to £74).
The budget airline said the cuts were the latest steps in its three-year ‘Always Getting Better’ programme aimed at improving the experience of customers.
[SPOTLIGHT]Previous changes as part of the programme include a 24-hour grace period for minor booking errors, allowing a second free small carry-on bag on flights and introducing allocated seating.
Ryanair said future improvements include a new, personalised website and app with a ‘hold the fare’ feature and fare comparison services, as well as new cabin interiors, crew uniforms and in-flight menus.
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Check-in fees
Checking in online is free with Ryanair, but it is still the most expensive airline when it comes to checking in at the airport.
Most airlines don’t charge at all, but Jet 2 will hit you with a £17.50 charge, while Wizz Air charges £21.
Missed departure fees
Ryanair is still expensive when it comes to missed departure fees too.
For example, Aer Lingus charges €75 (around £55) on flights within Europe and €150 (£110) on flights to and from North America, while Wizz Air charges £49 for missed departures. Most airlines don’t charge a fee at all.
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