Lloyds Banking Group debit card problems: can you claim compensation?

Banking and Borrowing

Updated on 25 July 2014 | 0 Comments

Customers of the various Lloyds Banking Group brands had issues with ATM withdrawals and debit card purchases this weekend. Can they claim compensation?

Lloyds Banking Group has apologised after customers of its various brands had issues with using ATMs and debit cards this weekend.

Lloyds says the glitch, which affected half of its 7,000 ATMs, has now been fixed. People attempting to use Halifax, Lloyds, Bank of Scotland and TSB debit cards also reported transactions being declined.

In a statement Lloyds Banking Group said: “We apologise that yesterday afternoon, between 3pm and 6pm, some customers were unable to complete their debit card transactions. Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

“At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working.”

After we put news of the glitch on our Twitter page on Sunday, Caroline Jackson tweeted us to say: "Was so annoyed my son was stuck up in Glasgow with no way of getting home".

Ironically, a couple of weeks ago a Lloyds ATM in Mansfield Woodhouse, Nottinghamshire was giving out incorrect amounts of money in customers' favour, which led to a throng of people queuing up to take advantage.

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Compensation

If you have been negatively affected or left out of pocket by this latest IT glitch, the advice is to contact Lloyds directly. It says that it will review each claim on a case-by-case basis to determine if you are entitled to compensation.

If you're not happy with the response, after eight weeks you can complain to the Financial Ombudsman Service.

Were you affected by the Lloyds glitch this weekend? Let us know what happened and how Lloyds has responded in the Comments box below.

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