Windows 10 update focus of new email scam

Watch out for bogus email claiming to be from Microsoft.

The brand new Microsoft operating system, Windows 10, launched last week and is currently being rolled out to users across the world.

It’s available as a free upgrade to those already using Windows 7 or Windows 8. But scammers are now trying to cash in on this well-publicised event, targeting Windows users waiting to upgrade with bogus emails.

Held to ransom

According to the Cisco blog, Windows users are being sent an email that appears to be from Microsoft, advising the recipient to open an installer to receive their free upgrade.

But clicking on the link releases ransomware onto your laptop or PC, which warns all your files have been ‘encrypted by CTB-locker’ and you need to pay to unlock them. The message threatens failing to do this within 96 hours will permanently encrypt your files, leaving you unable to ever recover them.

Why are people falling for it?

Victims are falling for this attack as the email appears at first glance to be genuine.

It appears to originate from a Microsoft address (update@microsoft.com) and uses similar light blue colours which match the company’s branding.

The fraudsters even include a disclaimer message at the bottom of the email stating the message attachment has been scanned for viruses.

However, the Cisco blog says the message actually originates from an IP address in Thailand. Also on closer inspection the email is riddled with tell-tale typos, odd characters and grammatical errors.

What to do if you’re targeted

If you receive the email you should delete it straight away.

The Windows 10 update installs via your desktop, not through an email attachment or link - so you shouldn’t expect Microsoft to contact you about it. You can find you more about upgrading on the Microsoft website.

To ensure you’re not held to ransom by malware infecting your computer it’s a good idea to back up your important files regularly and use a malware protection programme to guard against attacks.

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More on scams and fraud:

Who to call if you've been scammed

How a foil-lined wallet can protect you from fraud

Scams Awareness Month: protect yourself from online scams

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