Is this Just Eat email asking to rate a recent takeaway order a scam?
Fraudsters targeting Just Eat users in new email con.
There’s a new scam email doing the rounds claiming to be from online takeaway service Just Eat.
It asks users to complete a survey rating their experience in return for a £10 credit on their account. However, users are told to enter their bank details in order to gain the credit.
The email
Worryingly the email looks very genuine as you can see from the sample below:
The email contains the victim’s full name, mobile number and address and will ask you to sign in using your Just Eat email and password.
After this there is a survey asking about how often you get takeaways and how likely you would be to recommend the service.
But on the final page it asks for a whole raft of personal information, like 16-digit card number, expiry date, security code, sort code and account number as well as 3D secure code password and date of birth.
It’s a scam!
Just Eat confirmed the email is not genuine and is a phishing email.
This is a type of scam that involves fraudsters pretending to be from a company in order to steal your passwords and financial details. They can use this information to attempt to defraud you of money or even take out credit in your name.
A spokesperson for Just Eat said: "Just Eat takes the protection of customer data very seriously. Through listening to our customers, we understand that some have recently received phishing emails purporting to come from Just Eat. We always advise our customers to be vigilant about their online security, and ask them to forward any suspicious messages to security@just-eat.com."
What to do if you get the email
If you get this email, don’t complete the survey, reply or download any of the attachments, just delete it.
But if you think you may have been duped by this email already take steps to protect your accounts and ensure you do not become a victim of ID theft. Read Identity theft: what to do if you're a victim of ID fraud.
It’s a good idea to change your Just Eat password and any other account that shares the same information and keep an eye on your credit file to see if there is any unusual activity.
Most agencies offer a free trial, but you can compare credit report costs with loveMONEY if you think you have used them up already.
Also keep tabs on your bank and credit card accounts for signs of fraud. If you see anything odd contact your bank or credit card provider (see Who to call if you've been scammed).
Earn cashback on takeaways and other treats with these credit cards
How to spot a scam email
As fraudsters get more and more sophisticated it is getting harder to differentiate a genuine offer from a scam email.
There are usually some tell-tale signs though, like poor grammar, spelling mistakes and indirect greetings like ‘Dear customer’.
You should also use some common sense. For example if you’ve never used Just Eat, you shouldn’t even open the email asking you for feedback about your ‘recent order’.
If you aren’t sure if something is genuine always contact the company directly on an official phone number not listed within the email.
Stay safe with loveMONEY:
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